FAQ

Frequently Asked Questions

Everything you need to know about The Overnight Routine — from how it works to shipping and returns.

The Overnight Routine

The Overnight Routine is a complete nighttime ritual that takes care of your hair and skin while you sleep. It combines the heatless curler, silk sleep mask and silk pillowcase — each working on its own, but even better together. Wrap your hair, put on your mask, sleep on silk. Wake up with curls, no frizz and no pillow creases.

Every product works beautifully on its own. Start with whatever solves your biggest problem — whether that's frizzy hair, pillow creases or poor sleep. Most customers start with one and add the others once they see the results.

Heatless Curler

Wrap your hair around the rod before bed, secure it, and sleep. Wake up to bouncy, voluminous curls with zero heat damage. The whole process takes about five minutes.

Yes. The curler works on straight, wavy, thick, thin and naturally curly hair. Results may vary slightly depending on texture and length, but the method works across the board.

Most customers enjoy their curls for 1–3 days depending on hair type and weather. A light hairspray can help extend the hold further.

Yes. The curler is wire-free with a pillow-soft core and covered in smooth satin. Most customers forget they're wearing it within minutes of lying down.

Silk Sleep Mask

It's made from pure mulberry silk — not polyester or cheap satin. Silk is naturally smoother and kinder to the delicate skin around your eyes, reducing friction, morning puffiness and sleep creases. It also stays cooler throughout the night than synthetic alternatives.

Yes. The adjustable strap is designed to stay comfortably in place for all sleeping positions — back, side and front sleepers included.

Many customers notice less puffiness and fewer sleep creases within the first week. Silk reduces friction on the skin around your eyes — which is where fine lines and morning swelling often start. It won't replace skincare, but it stops your sleep from undoing it.

Silk Pillowcase

Cotton is rough. Every time you move in your sleep, cotton creates friction — on your hair causing frizz and breakage, and on your skin causing creases and irritation. Silk glides. Your hair and skin move with it instead of against it. The difference is noticeable from the first morning.

Hand wash in cool water with a gentle detergent, or machine wash on a delicate cycle in a mesh laundry bag. Always air dry — never tumble dry or iron directly. With proper care it will last for years.

Ordering & Shipping

UK orders are delivered within 3–5 business days. You'll receive a tracking link via email as soon as your order ships.

Yes. Free UK shipping on every order, no minimum spend required.

Yes. Every order includes tracked delivery. You'll receive your tracking link by email once your order has been dispatched.

Returns & Refunds

You have 30 days to return any item. Products must be unused and in their original packaging. Return shipping costs are the customer's responsibility.

Refunds are processed within a few business days of receiving your return. Your bank may take an additional 3–5 days to reflect it in your account.

Send us a photo of the damage along with your order number. We'll arrange a replacement or full refund — your choice.

Payments

We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay and more. All payments are fully secure and encrypted.

Absolutely. All transactions go through Shopify's secure checkout with full SSL encryption. We never store your card details.

Customer Service

You can reach us via email anytime. We're real people — not a chatbot — and we'll get back to you personally.

We aim to respond to every message within 24 hours.

Still have a question?

We'd love to help. Drop us a message and we'll get back to you personally.

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